Settings

The settings section for a Client is where many different general settings are set and can be viewed and changed.

Click on the Settings menu Option

The settings section is broken into four tabs of information

• General
• Caller ID
• Preferences
• Web Authentication

General (tab)

• Language – you can pick the default language you want the GUI to be shown in for this Client
• Time Zone – Time Zone to be applied system-wide. Each user can have their own Time Zone depending on their location but this setting here is the system-wide Time Zone
• Available Destinations – Will show the Number prefixes such as Area Codes for US and Canada that this Client is set up with to dial. This is read-only, and only your Reseller or Clearly IP can change these settings.
• Voicemail Option 0 Default Destination – While a user is leaving a voicemail, they have an option of pressing 0 to be connected to an operator. Here is where you define what the destination is if someone presses 0 from the voicemail system. This destination is a global destination that all Users will use unless, at the user level, you override this option on a per User basis as outlined here.
• STUN Server – Possibility to set one or more system-wide STUN Servers for aiding with proper routing of Call Panel’s webphone audio streams.

Caller ID (tab)

• Default External Caller ID
  • Name – The Caller ID Name that is used by default when an extension calls an outside number. This can be overridden at a per User level, but this is the default if the user has no override set.Number – The Caller ID Number that is used by default when an extension calls an outside number. This can be overridden at a per User level, but this is the default if the user has no override set.
  Pick your default Emergency Caller ID – The drop-downs here are provided by the Emergency Caller ID module of your WCP
  • Default Callback Profile – This Lets you pick which Call-back Profile is the default to be used when an extension calls 911. This can be overridden at a per User level, but this is the default if the user has no override set. Default Dispatchable Location – This lets you pick which Dispatchable Location is the default to be used when an extension calls 911. This can be overridden at a per User level, but this is the default if the user has no override set. 
  Subnet & Caller ID – This lets you set different External Caller IDs based on the device’s IP Address network making a call.
  • Anything set here will override what the user has set and the Default External Caller ID defined above.

Preferences (tab) – This Lets you set a bunch of more advanced settings related to the Client, as outlined below

Voicemail File Limit – The number of voicemails a user can store at any time. If this number is reached, no new voicemails will be able to be left for the user.

Voicemail Length Limit – The maximum length in seconds of voicemails your users can receive. By default a voicemail is limited to 120 seconds.

Skip the playback of instructions for leaving a message to the calling party – By default when you get to users’ voicemail to leave a message you hear instruction message: “Please, leave your message after the tone, when done hangup or press the pound key”. This option will disable instructions for all existing voicemail boxes and for all newly created users.

Outbound Calls Announcement – Set announcement to play to caller and callee for all oubound calls.

Use the busy message rather than the unavailable message in your user’s voicemailbox. – If this is enabled, it will force all callers who reach your user’s voicemail boxes to hear only the busy message. This allows your users to only record one voicemail greeting versus recording one greeting for unavailable and one for busy.

International PIN Dialing – Enabling this will require your users when calling a International Number to enter their voicemail password before they can complete the outbound international call.

Default ringtone for calls to extensions – For compatible endpoints, such as ClearlyIP Phones, set a default ringtone for calls going to an extension.

Force external calls codec – The default codec for external calls is ulaw. You can set your preferred codec here, such as g722, gsm, etc. If this option is set to “any”, then the session will be negotiated by end-point user agents. It is important to understand how VoIP codecs work. Setting the wrong codec here may lead to dropped external calls.

Disable DTMF Transfer Parameter – Disables call transfers using Dual-Tone Multi-Frequency signals (DTMF). This disables the Call Blind Transfer feature (code: ##)..

Web Authentication (tab) – Place to optionally enable different SSO (Single Sign On) providers for when logging in into the different web interfaces in Clearly Cloud