Integrations

In this page you can manage integrations with external platforms using webhooks.

Besides raw webhooks, which allows the integration of Clearly Cloud with any external platform supporting webhooks (which are the majority of all popular platforms/solutions commercially available), there are currently two integrations already natively available to be used: Zoho CRM and Zapier. Note that both these integrations use webhooks in the background as their integration method.

Click on the Integrations menu Option

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The first step to do for starting to configure the integrations is to click on the Link your account button (the complete procedure for setting in place the different possible integrations available are detailed here).

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The four tabs available here are:

General (tab) – Here you can Link your account to Clearly Cloud’s SPOKE tool for allowing the integrations. Alos, globally Enable or Disable the integrations

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Queue (tab) – Enable or Disable sending out corresponding webhook messages for each new occurrence of the following two types of events:

Each new incoming queue call (Inbound Call Notifications) – can be Enabled for “on Ring” or “on Answer”

Each new queue call recording file created in the system (Send Recordings) integrations_queue

Ring Group (tab) – Enable or Disable sending out corresponding webhook messages for each new occurrence of the following two types of events:

Each new incoming ring group call (Inbound Call Notifications) – can be Enabled for “on Ring” or “on Answer”

Each new ring group call recording file created in the system (Send Recordings)
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User (tab) – Enable or Disable sending out corresponding webhook messages for each new occurrence of the following four types of events:

Each new incoming user call (Inbound Call Notifications) – can be Enabled for “on Ring” or “on Answer”

Each new outbound user call (Outbound Call Notifications)

Each new user call recording file created in the system (Send Recordings)

Each new voicemail message file left in the system for a user (Send Voicemails)
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