Starting a new SMS/MMS

To send a new SMS/MMS the Administrator must assign a DID with SMS/MMS capabilities to the user.

Now in Call Panel, click on the ‘Chat’ Button

The following menu on the left side of the screen will be shown

Click on the pencil icon to start a new SMS message.

In the appearing screen, make sure the ‘Conversation Type’ is ‘SMS’.

Then select the DID that you wanto to use for when sending out this SMS.

Now in the ‘Phone Number’ section you can either: type the complete destination number

or you can also start typing the name of the contact you would like to start a SMS conversation with. Call Panel will display the best match as you type.

In the Message Section, enter the message you would like to send to the users.

If you want to attach a file in the message (MMS), you can map it from your Hard Drive using the ‘Upload Files’ section.

Finally click on SEND to send the SMS or MMS

If you want to cancel, press the Cancel button.

Once the message has been sent, the recipients will receive a notification about a new message in the Channel Room, and a new conversation will appear under the active conversations section.

Click on the conversation to view the sent message.

If the the other party sends an SMS/MMS reply, a new notification will appear.

Finally, all the actions to the messages and to the conversations described in the Chat Section are available to the SMS/MMS conversations.