Emergency Caller ID

Click on the Emergency Caller ID menu Option

Emergency Caller ID is broken into two tabs at the top.

• Call-back Profile – Has a Call Back Phone Number and Company Name. When calling 911, your Client tells us which Emergency Call Back Profile and which Emergency Dispatchable Location we send to the 911 center for each call. A single Call Back Profile can have one or more Dispatchable Locations associated with it. The Call Back Profile is how the 911 center can know the Caller ID of who is calling them and where they can call back if need be, and the Emergency Dispatchable Location tells the 911 center where you are physically located.

• Dispatchable Locations – This is a unique Physical Address. When calling 911, we send the Emergency Call Back Profile and the Emergency Dispatchable Location to the PSAP. You can have a single Call Back Profile as defined above and 5 Dispatchable Locations. For example, each Location would be a different identifier or address such as “Northeast Corner” or “Suite 5” or “2nd Floor West Wing”; but all part of the same primary address/building with the same Call-Back Number that is in the Call Back Profile below.

*This module will not let you edit any of the Emergency Caller ID information, which can only be done by OPL right now.

From here, we can see a list of what Call-back Profiles and Dispatchable Locations we have set up, and from within the User Settings, you can map each user to their correct location.

You can also set a Global Call-back Profile and Dispatchable Location for each Client that all users will use by default unless overridden at a User Settings level, as shown in the Settings Section.