DDI

This section will display to you all the Phone Numbers that have been purchased for this Client. You can not add Numbers here direct. All Numbers here are provided by the Clearly Cloud Portal, where you can buy numbers and cancel numbers at any time.

This module allows you to route all purchased DIDs to the specific destinations on your PBX, such as Users, Queues, IVRs, or Time Conditions.

Click on the DID menu Option

From here, you will see a list of all DIDs (Phone Numbers) that are set up for your Client and where they are currently routing to.

You can highlight any Number and Press the Edit button to edit the details of the number. For each number, you can edit the following fields.

• Name – A friendly descriptive name for this number
• Prefix – Allows you set a Caller ID Name prefix added to all calls that come in from this DID.
• Language – Choose which language sound prompts you want to use for any system recordings that are played when this DID is routed to a recording that is set up with more than one language support.
• Ringtone – Set a ring tone to differentiate calls coming from this DID from the others.
• Announcement – Set announcement to play before routing call to destination
• Call Limit – Set concurrent incoming calls limit on this DID. Set 0 for unlimited calls.
• Inbound Caller ID – Pick an inbound caller id rule, which will apply to either caller name or number. This setting will override any other caller ID settings.
• Destination – The module you want to route this call to, for example, Conferences, Ring Groups, Queues, Extensions, or any other destination module.
• Target – Which specific Target within the destination you want to route the call to. For example, if you picked Conferences as the destination, we could pick which Conference Room the call is routing to.
• SMS User Assignment – Which user(s) are allowed to send and receive SMS/MMS messages from this number from within Call Panel as outlined here.
  

Press the Apply button when done to save your changes.