Conference

This menu allows you to create audio conference rooms that are available to users and outside callers. To access a conference, simply dial the conference extension number and enter the PIN, or you can route callers through DIDs or IVRs into specific Conference rooms.

You do not need to create a conference room for each user as they receive a personal conference room already. They can see their personal conference room details when they log into WCP at a User Level or into Call Panel.

Click on the Conferences menu Option

From here you can see all the non Personal conference rooms that are setup for this Client.

You can edit or delete any conference room by highlighting the conference room and pressing the edit or delete buttons at the top.

For each conference room, you can set the following details.

• Name – Friendly Name for this Conference Room.
• Extension – Extension Number for this Conference Room. Once set up, you will be able to dial this Conference Room extension number to join the conference or transfer callers to it.
• Language – Add the ability for you to set the language of the audio conference prompts will be played to the participants. Currently only English and French are available.
• Admin PIN – PIN for when a Admin user joins, so we know they are a Admin User and not a Non-Admin User
• User PIN – Pin for when a Non-Admin user joins the call, so we know they are not an Admin User.
• Max Participants (Including Admin) – Maximum number of Callers allowed in this Conference Room at any one time.
• Record Conference – record the audio streams of this conference room together in a call recording file. Recording starts when first user joins.
• Wait for Admin – If enabled, non-Admin Users will be left on hold until the Admin User joins the Conference Room. They will not be able to hear each other or participate in the Conference Room until a user calls in and uses the Admin PIN to join the conference.
• Announce Join/Leave – When enabled, this will prompt each user to state their Name on joining, and it will play the User’s Name when they enter and leave the conference.
• Denoise – Attempts to remove background noise from the Conference Room; this action may also remove valid callers trying to talk.
• Music When Empty – Enabling this will play MOH when only one caller is in the Conference Room, so they do not get just dead air otherwise since no other callers have joined yet.
• MOH – Which Music On Hold category of music should be played. MOH Categories are managed in the Music On Hold section below.
• Quiet – When selected the enter/leave prompts and user introductions are not played to the participants.
• Announce User Count – If enabled, will announce the number of users in the conference room to the caller when they enter.
• Announce User Count To All – If enabled, this will announce the number of users in the conference room to the Caller and all Users already in the Conference room each time a user joins.
• Announce Only User – If enabled, it will play the number of users in the conference room only if the conference room was empty before the user calling in.
• Announcement – Set an Audio File that can be played to the user when they join the conference room.

Press the Save button when done to save your changes.