Voicemail Settings

Open the Voicemails sidebar by clicking on the Gear Icon on the upper left-hand side.

Under settings, you can set up how you want your voicemails to be processed.

• Email address: Set an email address for voicemail notifications to be sent to
• Pager email address: Set a pager/mobile address to send voicemail notifications to
• Voicemail Pin: Set the password for your voicemail box. The password can only be numeric.
  

You can also set these additional settings:

• Email Attachment toggle: Toggle on to send a recording of the voicemail to your email
• Play Envelope Toggle: Toggle on to have the date and timestamp of the Call read off before playing the message
• Play CID toggle: Toggle on to have the Caller ID of the calling party read off before playing the message
• Delete Voicemail toggle: Toggle on to delete voicemails from your voicemail box after sending them off in an email
• Skip VM instructions: When this option is enabled it causes the instructions “Please leave your message after the tone. When done, hang up, or press the pound key.” to be skipped.
• Enable Transcription: Toggle on to have your voicemails be transcripted to text, so you can read them in the web interface.
• Confidence: Move the bar to increase or decrease the level of confidence for the transcription requests. The value of confidence can be set between 0 and 1 and this sets the degree of accuracy expected for the transcription requests.
• Enable translation: If transcription is enabled, this toggle, when enabled, will translate the transcripted text to French or English depending on your language settings.