Custom Caller ID

From this page, you set up a custom caller id.  This allows you to change the outbound caller ID sent on certain calls.  This change can be triggered based on either a prefix dialed with the call or based on the destination phone number itself. 

Click on the Customer Caller ID menu Option

From here we will see a list of Caller ID rules that have already been created.

Highlighting an existing Caller ID rule will let you use the Edit and Delete buttons at the top for that Custom Caller ID rule

Click on the Add Customer Caller ID button to create a new Caller ID rule

From here, we can define the following information for each rule

• Rule Name – A friendly name to identify this Caller ID rule
• Phone Number to Display – This will be the Phone Number we set as your Caller ID Number when this rule is used.
• Name to Display – This will be the Name we set as your Caller ID Name when this rule is used
• Prefix – This is the prefix the user will dial to match this rule. For example, if I set this prefix to 999, then any time I call a number but add a 999 in front of the number I am calling, this rule will apply to that number.  If you set a number here and leave the destination blank, then the rule will apply only when this prefix is dialed before the normal number.
• Destination -To trigger based on the destination phone number, set that phone number here.  If you leave this blank, then the rule will apply to all numbers that match the prefix when making an outbound call. If you set a number here and leave the prefix field blank, the rule will only apply to that phone number you define here.    For example, if I set the destination field to 9203833100 and leave the prefix field blank then any call to that number will show the custom caller ID.

If both the Prefix and Destination are entered, the destination field contents are ignored and the prefix will govern.

Press the Apply button to save your changes