Call History

Call History is accessed from the top menu by clicking on the clock icon

You will see all inbound and outbound calls related to your user here.

At the top you can select a Date range for filtering out the call history entries to get displayed. Also you can export the filtered out call history entries being displayed as a .csv file by clicking on the download icon to the right of the Date range filter

For each call record you have the following actions:

Download recording – The download button will let you download the call recording for the call if recorded.

Play recording – The Play button will let you play the call recording from a embedded audio player in your browser if the call was recorded

Callback – Will call the person back from within Call Panel Soft Phone

Add To Shared Contacts – Add the phone number as part of your Shared Contacts address book

Add To Personal Contacts – Add the phone number as part of your Personal Contacts address book

Add To Blacklist – Add the phone number as part of your blacklist so that, from now on, calls coming from this number can no longer reach you and rather get blocked (automatically terminated)