Starting a new 1 on 1 Chat (Direct Messages)

Click on the chat speech bubble icon on the top bar of the Call Panel

The following screen will be shown

Click on the pencil icon to start a 1 on 1 Chat

In the appearing screen, make sure the ‘Conversation Type’ is ‘Chat’.

In the Section ‘User(s)’, select the user you would like to chat from the Drop Down Menu

You can also start typing the name of the user you would like to start a conversation. Call Panel will display the best match as you type.

In the Message Section, enter the message you would like to send to the destination user. Remember you can also use emojis in the conversation.

If you want to attach a file in the message, you can map it from your Hard Drive using the ‘Upload Files’ section.

Finally click on “SEND” to send the message.

If you add more than one Contact, a Chat room will be automatically created when starting the conversation.

In this case you can select the Channel Type: Private or Public.

If you want to cancel, press the Cancel button.

Once the message has been sent, the recipient will receive a notification about a new direct message.

Clicking in the Direct Messages section, the main screen will show the conversation. You can see the conversation’s history and, if available, the shared files.

Below is an example of a conversation between two parties.

Handling messages.

To reply or send a message, enter the appropriate text in the text box.

When done, click on the Send icon to send it.

You can also add an emojis to the conversation and combine them with the text. To do this, just click on the emoji icon and a new window will appear with a large list of emojis.

Example:

Being on the Direct Messages section yo can click on the “three dots” menu to close it.

Clicking on Close, you can hide/remove the current Direct Message you don’t want to be shown in the Notification area:

You must confirm the action before closing the Direct Message.

Clicking on the magnifying glass icon allows you to search for any specific text strings within the name of the conversations, be it the name of a contact or of a channel room or the phone number in the case of SMS. Note that this searchbox is case-sensitive.