Call Details

This page contains the logs of every call made or received from every extension. You can filter calls by using the search fields and export the log to a spreadsheet. CDR export to CSV is limited to 100 000 records.

Click on the Call Details menu Option

From here, we can see information on each call, such as:

• Date and Time, Duration, User involved in the call, and Caller ID of who they were on a call with.

You can also highlight any Call and click on the Download or Delete buttons to download or delete the call recording file accordingly.

If the call were set up to be recorded, you would see the following Play Icon to play the Call Recording.

If the call were NOT set up to be recorded, you would see the following Grey out Icon showing you the call was not recorded.