Destination Aliases

From this page, you can assign an extension number to a destination. You will then be able to dial the extension number or transfer a call to this number to call the destination directly.

Destination Aliases are usually used for Destinations that do not have their own extension numbers, but you want to be able to dial them directly from a Phone.

Click on the Destination Aliases menu Option

You will now see a list of existing Destination Aliases for this Client and will see some included ones that we auto-create for you.

From here, you can Add, Delete or Edit any Alias. In our example, we will add a new Destination Alias for our Queue to transfer callers from our Desk Phone directly into the Sales Queue that we already set up on the system for this Client. Click on the Add Alias button at the top.

Enter a Description for the Destination Alias.

Provide an Extension Number that can be dialed to use this Alias.

Pick the Destination of Queue, and then the Sales Queue and press Apply to save your changes. You can now dial 908 from your phone to reach the Sales Queue.