Queue Reports

Clicking on the Reports (bars) icon on the left side panel will bring up the Queue Reports

  

From Queue Reports you can generate on-demand reports of received queue calls as well as report on agent activity

For this you can select the Report type, among: ‘Queue Summary’, ‘Call Details’, and ‘Agent Details’. Then you need to select the queue or queues for the report along with a time frame or custom date range. Finally just click on the SUBMIT button and the corresponding report will get generated and be displayed on the screen

You can also click to send out the generated report via email. The report will arrive as an .xlsx attachment in the email.