Queue Statistics

Now that you have some queue groups displayed, you can see general statistics for all queue groups. Up top, you can see how many callers are on the phone and how many are waiting.

You can see a total of both completed calls and abandoned calls.

You can also view the total number of agents online and if any are paused or unpaused.

You can also see general statistics for each specific queue group on your Dashboard.

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Queue Statistics

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