Announcements

Announcements is where we manage all the audio files that we would play to a caller, such as our Digital Receptionist/IVRs or other modules that can play an audio file.

You can create Announcements in 3 different ways.

• Upload a WAV file
• Use Text to Speech application built into your CloudPBX
• Record through your phone by calling *60

Click on the Announcements menu Option

You can see a list of all the Announcements set up for this Client, and if anything is using the announcement.

Click on the Add Announcement button

• Assign a Name to this Announcement 
• Assign a PIN number. You can leave it blank and have the system automatically assign one.
• From the drop-down menu, select the Destination (optional) the call will go to after the Announcement is reproduced.
• Also, as an option you can change the language after the Announcement has been reproduced, this language will be used.for all successive system audio prompts that would get reproduced from this point forward of the call flow  English and French are only supported for the moment.

Text To Speech (tab):

Provide the following information:

• Voice Type – Pick from different male and female voices we have available.
• Text Type – Usually Plain Text, but if you want to handle special breaks and formatting, you can use Speech Synthesis Markup Language (SSML) as documented here.
• Speed – Normally left at the default speed, you can increase the speed to make it play the audio faster.
• Pitch – Here, you can change the audio pitch used on the voice if you want.
• Volume – here, you can increase or decrease the volume level you want to record the announcement.
• Text To Speech – Here is where you define the Text you want us to convert to Speech using all the settings above.

If you press the Build and Listen button, you can listen to the announcement before having it saved as a local announcement by pressing Create.

• You can tweak your settings above and press the Build and Listen button, and once happy with all the settings, press Create to save this announcement.

Upload An Announcement (tab):

You can upload your announcement audio files from here. Supported format are wav, mp3 and webm. You will then be able to use them in an IVR or as a destination. Files recorded by dialing *60 on a device will also appear on this page. Note that if you want to update an announcement by dialing *60, you will be asked for the announcement PIN.

Record Greeting through your phone

• From your phone, you can dial *60, which will prompt you to record your announcement. 
• You will receive instructions on how to start the recording and save it. 
• Once saved, it will playback the PIN for the recording you just saved
• You can now navigate to the Announcement tab here and view and rename the announcement based on the PIN saved for this new announcement by highlighting the new announcement and pressing the Edit Announcement button.