Paging Groups

Paging groups allow you to broadcast audio to multiple extensions at once. When the paging group is dialed the phones will auto-answer the call and reproduce the audio message in their speakers. The paging groups module will work with most of the supported models in CDM.

To visualize and create a paging group, go to Paging Groups Module

Here you will see the Paging Groups that have been already created.

To add a new paging group click on Add Paging Group.

A new window will appear allowing you entering the following information:

• Name – Assign a name to the Paging Group.
• Extension – Set a paging group number that extensions can dial to broadcast audio. If you click on the Available Extensions button, you can search for an available extension number that can be used for your Paging Group.
• Pre Announcement – This is a recording that will be played to the person that is dialing the Paging Group Extension.
• Announcement – This is a recording that will be played to all the devices that belong to the Paging Group. 
• Play Beep – If enabled the paging system will play a beep to each device when they are joined into the page group.
• Skip Busy – If enabled the paging system will not page any device that is on another call. If not enabled all devices will be paged regardless of their status.
• Auto Answer – This will set the auto answer to each device to have it auto answer if set to yes. If set to no it will just call each device and add them to the page group as they answer.
• Page Type – This will set the two available types of paging: Live and Valet.
• Live – When paging group is called, the system will page the phones and play any optional announcements and then allow the caller talk live to the members of the paging group. 
• Valet – When paging group is called, the system will send the caller to a menu on which where the user can record a message that will be played before the caller speaks live to the devices in the paging group. When using this option another setting will appear named Timeout.
• Timeout – Sets the maximum size in minutes of the recorded announcement.
• On Busy Options – These options will handle the paging depending on the status of the devices that are being paged. These options are busy and valet.
• Busy – Will play a busy tone to the caller. 
• Valet – Will force the page into a Valet style even if the party is configured as Live but the pager party is busy with another party.
• CallerID Options – This option will set how to handle Caller ID Name and Number displayed to the devices during a paging call. There are three options for this: Pagegroup, Caller, Custom.
• Pagegroup – Will use Paging Group’s Name and Number for caller ID.
• Caller – Sets Caller ID to be the Caller ID Name and Number from the internal caller that initiated the group page. 
• Custom – Let the admin set the Caller ID Name and Number. 
• Speaker Volume Override – Override the speaker volume for this page. Note that this is only valid for phones that support this feature, ClearlyIP Phones do.
• Users –    Here is where you pick which users are part of this page group, required if Caller ID options is set to ‘Custom’.

To use the Paging Group, just dial the Paging Group extension or set it as a destination.