Parking Lots

There are times when directly transferring a call to a specific destination is not possible or is possible but not ideal, in those cases sending the call temporarily to a virtual parking lot where you or other allowed users can then retrieve the call from to resume the conversation when ready can be a much better alternative. When using Parking lots, users can transfer a call to a parking lot extension to park the call.

This feature will, by default, set aside ten slots for parking, starting after the parking extension. For instance, if the parking extension is 700, 701 to 710 will be set aside as parking slots.

Click on the Parking Lots menu option

From here, we can see a list of all parking lots that have been created (the system comes with a default parking lot called “default” with extension 700 and slots 701 through 710)

To create a parking lot just click on the Add Parking button. The following are the parameters available when creating a parking lot:

• Extension – Extension number for reaching the parking lot. When transferring a call to this number it will automatically get parked in the first parking slot, from this parking lot, that is currently empty
• Name – Name for the parking lot
• Music on hold group name – assign a Music on Hold group for this Parking Lot. Music on Hold groups are managed in the Music On Hold page (“Muisc On Hold” menu Option)
• Timeout after – How many seconds can a call sit on a parking slot before being sent somewhere else (either back to the origin extension who parked the call or to another destination depending on what gets configured below, accordingly)
• Send back to origin? – If checked, the parked call will automatically ring back the origin extension who parked the call after the configured timeout period has passed
• Destination – If “Send back to origin?” is not checked then you can define here what type of destination to send the call to after the configured timeout period has passed
• Target – If “Send back to origin”is not checked then you can define here which exact destination to send the call to after the configured timeout period has passed
• Prepend – String to prepend to the current Caller ID associated with the parked call prior to sending back to the origin extension or the timeout destination.
• Auto Prepend – Automatically prepend either the Slot number or the Extension number or the Name of the user (that parked the call) to the current Caller ID associated with the parked call prior to sending back to the origin extension or the timeout destination
• Slots – By default ten slots for parking, starting after the parking extension, get automatically set aside when creating a parking lot, here you can add or delete one or multiple slots by clicking the Add or Delete buttons accordingly – The slots get added in increments of one starting from the highest numbered slot; similarly, the slots get deleted one by one starting from the highest numbered slot back to the lower numbered slot
  
  
  
  

Similarly to other pages and modules, you can also Edit, Delete (with previous confirmation), and search for a Parking Lot.