Music On Hold (MOH)

The Music On Hold menu option allows you to manage the MP3/Wav files or live audio streams used for Music On Hold, also known as MOH.

You can listen to existing MOH entries, delete or add new ones and group your MOH entries into Groups that can be used in places like Calling Queues and Conference Rooms to pick which MOH files are played.

The Default group contains the audio file(s) / live audio streams that will be played when a caller is put on hold by all the users under the client account. 

Click on the Music On Hold menu Option

From here, you can see a list of all MOH files and/or live audio streams that have been uploaded for your Client
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Highlighting a MOH entry allows you to edit, delete or Listen to the MOH using the buttons at the top

When creating a new MOH entry, you can select between uploading a file or setting a URL for live streaming the music on hold.

For File upload of the Music on Hold, the following fields are available:

• MP3 or Wav File – Here is where you browse onto your local computer and pick the MP3 or Wav file you want to upload.
• Name – Provide a friendly name for this MOH file.
• Group Name – When adding a new MOH file, you can define what Group/Class the file belongs to, and inside Calling Queues and Conference Rooms , you can specify the Group/Class they will use.
  
  Note: the ‘default‘ Group/Class of MoH is used by all Users in the system when putting a caller on hold, hence if you want to use a custom MoH for this you first need to rename the Group of the preloaded MoH (default_moh_chopin) to something else other than ‘default’ and then just name the Group of the MoH you upload(ed) to ‘default‘.
  
• Volume – The level you want this file to be played to the caller.
• Play Randomly – Makes the system randomly select one of all the available MOH files to play back to the caller.
  
  

For the live Streaming of the Music on Hold, the following fields are available:

• URL – http url poiting to a live audio streaming source (supported streams: MPEG layers 1, 2 and 3 (i.e MP1, MP2 and MP3) – with free format bit rates over 320kbit/s (VBR))
• Class –  When adding a new MOH streaming source, you can also define what Group/Class the streaming source belongs to, and inside Calling Queues and Conference Rooms , you can specify the Group/Class they will use.
  
  Note: the ‘default‘ Group/Class of MoH is used by all Users in the system when putting a caller on hold, hence if you want to use a custom MoH for this you first need to rename the Group of the preloaded MoH (default_moh_chopin) to something else other than ‘default’ and then just name the Class of the streaming MoH you add(ed) to ‘default‘.
  
• Volume – The level you want this streaming source to be played to the caller.
  
  

To listen to an existing file or streaming source, you can highlight it from your list of MOH sources and click on the Stream/Download button.