Inbound Caller ID

From this page you can manage (modify) the caller IDs of inbound calls.

You can link this to either a queue, ring group or a DID.

All calls linked to an inbound caller id will replace or hide the caller number or name, depending on the configuration.. 

Click on the Inbound Caller ID menu Option

From here, you can see a list of all Inbound Caller ID modification rules that have been configured in the system

Click on Add to create a new inbound caller id modification rule. The example above was created as follows

With the available fields for creating these rules being:

• Name – Descriptive name for the Caller ID modification rule.
• Number Replacement Type – Type between either Hide or Replace for the modification of the Caller ID Number.
• Caller ID Number – This textbox becomes active if the Number Replacement Type above is selected as Replace. It allows for entering the number to replace the incoming call’s Caller ID Number with.
• Name Replacement Type – Type between either Hide or Replace for the modification of the Caller ID Name.
• Caller ID Name – This textbox becomes active if the Name Replacement Type above is selected as Replace. It allows for entering the number to replace the incoming call’s Caller ID Name with.
  

After having created an Inbound Caller ID modification rule it will be available to be used at the DDI, Calling Queues and Ring Group modules