Useful Info

Porting in the UK is currently more of an art than a science at times. The best thing that will help the process is to get a copy of a recent bill and to complete a Letter of Authority. Here are a few other things that may help with the process:

Account Number

This is usually displayed on the Telephone bill from the current provider. Many smaller providers don’t provide an account number, in which case just provide the main number being ported.

Letter of Authority

Here is a template for a letter of authority you can download and use. If a POV is required, this will need to have a valid ‘wet’ signature. In the Main Billing Number (MBN) section, this is a throw back to BT bills that used to have a MBN shown. It’s not really that important what is in this field as long as a number is entered. If you have a number range for example, use the first number of the range as the MBN and then the rest of the range can be listed as associated numbers.

Address Matching

A common reason for ports being rejected is due to a Post Code mismatch. This can often be down to the number still being registered against an old address. If a port is rejected, check with the customer if they have had a previous billing address.

Losing Communications Provider

When you have a signed Letter of Authority, this does enable you to contact the LCP direct and ask them questions. However, this doesn’t mean they will help you!